Please note that all sales are final, and we do not accept returns or exchanges for any items once purchased. This applies to all products, including clearance items, special orders, custom items, and sale items.

Damages and Issues

We take quality seriously and ensure that all products are carefully inspected before shipping. Please examine your order upon receipt. If an item arrives defective, damaged, or incorrect, contact us immediately at help@cozyrootsdecor.com. We’ll work with you to address the issue promptly.

Non-Returnable Items

Certain items are strictly non-returnable, including but not limited to:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized items
• Personal care products (e.g., beauty items)
• Hazardous materials, flammable liquids, or gases

Please reach out to us if you have questions about a specific item.

Refunds

We do not offer refunds on purchases. For items received damaged or incorrect, please contact us within 48 hours of receipt to resolve the issue.